latest on the the assistance issue

Posted: November 11, 2009 in Uncategorized

Roughly a week after the matter had been passed to the provider’s admin to see what could be done, when I followed up by telephone (yet another STD call I am out of pocket for) not only had nothing been done, the person had little idea what I was talking about. I probably shouldn’t be surprised as this is the same admin area that has repeatedly failed to make any contact with me during the weeks of this saga, despite assurances that they would be.

In fairness, I did receive a return call this afternoon from that individual, so it would seem wheels have slowly started turning. But it has all had to be referred back to Centrelink. Not my local office mind, but to another branch office that is actually across the border, in another State, with that office waiting for a manger to decide what, if anything, can be done, and then refer it back again to my local office.

End result – I have actually gone backwards from the position I was in four months ago.

Oh and there was more little joyful bit of fun – when my preferred provider endeavored to start the process to have me transferred, I am told that the provider I was stuck with actually refused to do so.

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