Posts Tagged ‘Privacy Act’

Telstra? ‘3’? It appears I spoke too soon!

Posted: April 14, 2010 in Uncategorized
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First, the latest Telstra developments.

After all of my problems trying to get assistance, now that I have finally been refunded for the dud product, all of a sudden Telstra staff are falling over themselves trying to do things for me. First there was an email, suddenly expressing concern that I have had complaints about their service. Then a whole new Customer Service person is calling me, having assigned an entirely new Complaint Resolution case. Naturally when I called back they were not available and I did not receive a return call in response to my message. Situation normal. But they wait until after I have been refunded for their dud product and after I had confirmed receipt of the refund before suddenly wanting to assist? WTF??

I also heard from 3 today by email. First there was a blurb apologising for the distress I experienced. Then, in response to my quite specific complaint about 3 continuing to sell a product while assuring customers that they will receive service on their network when in fact the network is not broadcasting in that location at all and they have known this for weeks but kept on making bullshit promises to the contrary, 3 have entirely ducked the matter. Instead, I am told that due to privacy restrictions, they may not discuss any aspect of the matter.

What a load of absolute, prime-grade bullshit. The Information Privacy Principles that form the core of the Australian Privacy Act, 1988, specify what personal information about individuals may not be revealed. For 3 to hide this entire matter under a veil of secrecy, claiming ‘privacy’ restrictions, is absolutely pathetic. Just as well that I have already reported them to the Australian Competition and Consumer Commission. I have now reported this latest stunt to them as well.

How can anybody ever trust organisations who are quite prepared to pull stunts like that?